Customer Service When You Own A Business

Posted by on October 24, 2011 in Crochet | 0 comments

This topic has been on my mind a lot lately.  I was an accounting major in college, but all my life I worked in customer service.  From entry level all the way up to CSM.  Ok, with that being said, I believe customers should be at the top of your priority list.  Without them you wouldn’t have a business.  So I’m amazed at the pattern sellers out there that are selling hundreds of patterns a month, but don’t respond to emails or questions!  In the past year I’ve had 3 pattern writers not respond to my emails.  They were all different inquiries, but the same result…..no response.  I’ve actually had people ask me for help figuring out someone elses patten because they can’t get a response from the pattern writer (and yes, I gladly helped her out).   But it makes me wonder. 

All that was to say, I try very hard to respond to each and every email I receive.  If you don’t hear from me within 24 – 48 hours, please contact me again.  One of two things has happened.  Either I didn’t get the email, or I didn’t get to it yet, but I will never ignore an email.  I do have a husband, and 6 children, I homeschool, and we are in the process of packing our house up in hopes to move.  So sometimes, if I don’t take care of it as soon as I see it, I just honestly forgot (yes, I’m human). 

I appreciate each and every reader who comes to this site, customers who have bought my patterns, and friends I have made along the way, and I look forward to the emails and questions I receive.  If you ever want help with a specific stitch, or just a general crochet question, I will do my best to help you or find an answer for you. 

 

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