Change in Susan Bates Hook Design

I recently had a customer ask me if I knew anything about the Susan Bates hooks, and the change in their shape. My first reaction was, WHAT?!?!?!  I’ve always been a Susan Bates fan, but have had my hooks forever.  I was tempted to run 

Customer Service When You Own A Business

This topic has been on my mind a lot lately.  I was an accounting major in college, but all my life I worked in customer service.  From entry level all the way up to CSM.  Ok, with that being said, I believe customers should be 

Hobby vs. Craft Business

>Ok, I’m actually looking for a little bit of help/advice from all you great crafters out there. Here’s my dilemma. I’ve been going by the name Creative Crochet for 7+ years.  I ran my ebay shop by this name first, then transitioned it to my